World-Class Outsourcing, Powered by Africa
Your Global Brand Deserves Africa's Best
Fortune 500 companies and ambitious enterprises trust RelayAxis to power their customer experience. We deploy elite multilingual teams from across Africa to serve your customers in New York, London, Paris, Dubai, and beyond -- 24/7, in 20+ languages.
What We Do
Our Services
A comprehensive suite of services delivered by Africa's brightest talent -- spanning every touchpoint of your customer journey with multilingual precision and cultural fluency.
Inbound Services
Handle customer inquiries, technical support, order processing, and helpdesk services with trained professionals who represent your brand with excellence.
- Customer Support
- Technical Helpdesk
- Order Management
- Appointment Scheduling
Outbound Services
Drive growth through strategic outbound campaigns including lead generation, sales calls, market research, and customer retention programs.
- Lead Generation
- Sales Campaigns
- Market Research
- Customer Surveys
Retail Support
Comprehensive retail solutions covering omnichannel customer service, e-commerce support, returns management, and loyalty program administration.
- E-commerce Support
- Returns & Exchanges
- Loyalty Programs
- Product Inquiries
Software Engineering
Expert development teams providing custom CRM integrations, automation solutions, API development, and technical infrastructure support.
- CRM Integration
- Custom Development
- API Solutions
- Technical Consulting
Industries We Serve
Expertise Across Sectors
We bring specialized knowledge and culturally informed solutions to businesses across diverse industries -- from African markets to the global stage.
Financial Services
Banking, insurance, and fintech support with compliance expertise
E-Commerce & Retail
Order management, customer queries, and return handling
Healthcare
Patient scheduling, telehealth support, and medical inquiries
Telecommunications
Technical support, billing inquiries, and service activation
Education
Student services, enrollment support, and e-learning assistance
Travel & Hospitality
Reservations, itinerary changes, and customer care
Manufacturing
Supply chain coordination, dealer support, and B2B services
Real Estate
Property inquiries, appointment scheduling, and lead qualification
Why Choose Us
United by Africa, Built for the World
RelayAxis draws from Africa's rich tapestry of cultures, languages, and talent to deliver exceptional customer experiences. Our teams in Ghana, Nigeria, Kenya, South Africa, Morocco, and beyond become an extension of your brand -- culturally attuned and globally capable.
Pan-African Reach
Operations across 12 African nations and multiple time zones, ensuring 24/7 multilingual coverage for your customers worldwide.
Diverse Expert Teams
Professionals from across Africa -- West, East, North, and Southern -- bringing cultural fluency and industry-specific expertise.
Omnichannel & Multilingual
Seamless support across voice, email, chat, and social media in English, French, Arabic, Swahili, Hausa, Amharic, and more.
Enterprise Security
SOC 2 Type II certified with GDPR, POPIA, and NDPR compliance across all our African operations.
Trusted by leading companies worldwide
Trusted Across the Continent
Hear from business leaders across Africa who have partnered with RelayAxis to transform their customer operations.
"RelayAxis transformed our customer service operations. Their team handles over 2,000 calls daily with exceptional quality. Our customer satisfaction scores increased by 40% within three months."
Kwame Asante
CEO, TechFlow Solutions
Accra, Ghana
"Working with a team that understands both French and Arabic-speaking markets has been invaluable. RelayAxis bridged the gap between our North African and European customer bases seamlessly."
Fatima El-Amin
VP Operations, MaghrebRetail
Casablanca, Morocco
"Their software engineering team delivered our mobile money platform on time and within budget. The Nairobi team understands East African fintech like no one else. Truly world-class."
Wanjiku Kamau
CTO, SafariPay
Nairobi, Kenya
"The scale and professionalism of RelayAxis is remarkable. They handle our entire West African customer support in English, Yoruba, Hausa, and Igbo with outstanding quality scores."
Oluwaseun Adeyemi
Director, LagosCommerce
Lagos, Nigeria
"RelayAxis gave us access to multilingual agents across the continent. Our Southern African operations now run in English, Zulu, Afrikaans, and Portuguese for our Mozambican clients."
Thabo Molefe
COO, CapeTech Group
Cape Town, South Africa
"Their Francophone team is exceptional. From Senegal to Ivory Coast and Cameroon, RelayAxis handles our French-speaking clients with cultural sensitivity and professionalism."
Amina Diallo
Head of CX, DakarFinance
Dakar, Senegal
FAQ
Frequently Asked Questions
Everything you need to know about partnering with RelayAxis.
Get In Touch
Start Your Partnership
Ready to tap into Africa's finest talent? Reach out to our team and discover how RelayAxis can connect your business with world-class, culturally fluent customer service.
Send us a message
Our Offices
Accra, Ghana (HQ)
Lagos, Nigeria
Nairobi, Kenya
Cape Town, South Africa
Phone
+233 (0) 30 123 4567 (Ghana)
+234 (0) 1 234 5678 (Nigeria)
+254 (0) 20 123 4567 (Kenya)
contact@relayaxis.com
partnerships@relayaxis.com
Business Hours
Follow the sun across Africa
24/7 support -- always on, always open