Build Your Career with RelayAxis
Join Ghana's leading call center and become part of a team that values growth, excellence, and making a difference. We offer competitive salaries, comprehensive training, and real career advancement opportunities.
Why Work With Us
At RelayAxis, we invest in our people because we know they are our greatest asset.
Health Insurance
Comprehensive health coverage for you and your family
Career Growth
Clear advancement paths and promotion opportunities
Training Programs
Continuous learning and professional development
Great Environment
Modern office with meals and refreshments provided
Open Positions
Explore our current openings and find the perfect role for you.
Inbound Customer Service Representative
We are looking for enthusiastic Inbound Customer Service Representatives to join our growing team. You will be the first point of contact for our clients' customers, providing exceptional support and resolving inquiries professionally.
Responsibilities
- •Handle inbound customer calls with professionalism and empathy
- •Resolve customer inquiries and complaints efficiently
- •Document all customer interactions accurately in our CRM system
- •Meet and exceed individual and team performance targets
- •Collaborate with team members to improve customer satisfaction
- •Stay updated on product knowledge and company policies
Requirements
- •Minimum of WASSCE/SSCE certificate or equivalent
- •Excellent verbal and written communication skills in English
- •Strong problem-solving abilities and attention to detail
- •Basic computer literacy and typing skills
- •Ability to work in shifts including weekends
- •Previous customer service experience is a plus but not required
Outbound Customer Service Representative
Join our dynamic outbound team where you will proactively reach out to customers for sales, surveys, follow-ups, and lead generation. This role is perfect for confident communicators who enjoy driving results.
Responsibilities
- •Make outbound calls to potential and existing customers
- •Present products and services professionally to generate interest
- •Follow up on leads and convert prospects into customers
- •Conduct customer satisfaction surveys and gather feedback
- •Meet daily, weekly, and monthly call and conversion targets
- •Maintain accurate records of all outbound activities
Requirements
- •Minimum of WASSCE/SSCE certificate or equivalent
- •Confident and persuasive communication skills
- •Self-motivated with a results-driven mindset
- •Resilience and ability to handle rejection positively
- •Basic computer skills and CRM experience a plus
- •Sales or telemarketing experience preferred but not required
Remote Customer Support Specialist
Work from the comfort of your home as a Remote Customer Support Specialist. This fully remote position requires you to have access to stable home internet. You will provide excellent customer service via phone, email, and chat while enjoying the flexibility of remote work.
Responsibilities
- •Provide customer support via phone, email, and live chat from home
- •Resolve customer issues promptly while maintaining quality standards
- •Manage your schedule effectively in a remote environment
- •Participate in virtual team meetings and training sessions
- •Maintain professional communication with team and supervisors
- •Ensure data security and confidentiality while working remotely
Requirements
- •Stable and reliable home internet connection (minimum 10 Mbps)
- •Quiet and dedicated home workspace
- •Personal laptop or desktop computer with webcam
- •Minimum of WASSCE/SSCE certificate or equivalent
- •Strong self-discipline and time management skills
- •Minimum 1 year customer service experience required
- •Excellent written and verbal English communication
Senior Customer Service Representative
Join our team as a Senior Customer Service Representative where you will handle escalated issues, mentor junior staff, and help maintain our high service standards.
Responsibilities
- •Handle complex and escalated customer issues
- •Mentor and support junior team members
- •Assist supervisors with quality monitoring and feedback
- •Identify process improvement opportunities
- •Maintain expert-level product and service knowledge
- •Achieve and maintain quality assurance targets
Requirements
- •Diploma or degree in any field
- •Minimum 2 years of call center experience
- •Proven track record of excellent customer service
- •Strong leadership and communication skills
- •Experience with CRM software
- •Fluency in English required, other languages a plus
Customer Service Representative - French Speaking
We are expanding our multilingual team and seeking French-speaking Customer Service Representatives to support our Francophone clients across West Africa.
Responsibilities
- •Provide customer support in French and English
- •Handle calls, emails, and chat inquiries
- •Translate customer feedback and reports as needed
- •Maintain high customer satisfaction scores
- •Document interactions in both languages accurately
- •Support team with French language training
Requirements
- •Fluent in French and English (spoken and written)
- •Minimum WASSCE/SSCE certificate
- •Excellent communication and interpersonal skills
- •Customer-focused attitude
- •Ability to work flexible hours
- •Call center experience preferred but not required
Don't See the Right Role?
We're always looking for talented individuals. Send us your CV and we'll keep you in mind for future opportunities.
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